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Technical Support Specialist - EU or NA Region 100% Remote

RemoteSofia, Sofia, BulgariaTechnical Support

Job description

Hostaway is the fastest-growing global SaaS start-up in the vacation rental industry. Our products provide the best and most cost-effective solutions for property managers and vacation rental owners. Our major partners include Airbnb, Expedia, and several other leaders in the industry.

Since launching in 2015, Hostaway has been rapidly expanding our teams in Toronto, Barcelona, and many other remote locations. Work with us. Grow with us. Win with us. Our Technical Support Team is looking for Technical Support Specialists. You will be responsible for educating and assisting our customers via phone and email. We are looking for new team members that are comfortable with tech, professional, fluent in English, and customer-focused.

Job requirements

- Experience in a SaaS Start-up
- Can work North American day shift hours for training (2-3 months) then EU or NA day shift - MUST BE OPEN TO BOTH
- Can work weekends
- This is a contract position
- Previous experience in B2B/customer-facing role
- Comfortable writing/speaking English
- You are comfortable with extensive knowledge of various tools/tech i.e Zendesk, Slack, Jira, Confluence, Google apps
- Customer-centric, adaptable, and common sense describes you best
Please attach your Resume or CV

- Assist our clients with various issues that might come up in the Hostaway platform via Phone and Email.
- Ability to understand the sense of urgency and balance that with quality responses leading to solving customer issues.
- Ability to write documentation and update User Guide as needed.