Hostaway is the fastest-growing global SaaS start-up in the vacation rentals industry. Our products provide the best and most cost-effective solutions for property managers and vacation rental owners. Our major partners include Airbnb, Booking.com, Expedia, and several other leaders in the industry.
As the leading property management and vacation rentals platform (PMS and Channel Manager), our mission is simple: To build a cutting-edge product by teaming up with exceptional thinkers and passionate go-getters. We strive to foster the best environment for your team members, to cultivate growth and inspiration and create an exceptional experience on our team.
Work with us. Grow with us. Win with us.
Our Barcelona team is looking for Customer Onboarding Specialists to join our rockstar Sales team to create and provide an outstanding onboarding experience for our customers around the world.
What the role is all about:
Have you ever been to a restaurant where the moment you stepped through the door the people greeting you at the front made you feel impressed and amazed right from the get-go? And conversely - in rather unfortunate scenarios where your first impression leaves you with a poor impression of the entire restaurant experience, no matter how great the quality of the main course was.
We want to make sure that our customers feel at their best, from the moment they walk through the door. Which is where you come in. As a Customer Onboarding Specialist, your job is to ensure a successful onboarding for our clients whether they come from previous channel management software solutions or are completely brand new to the entire space.
In a nutshell - your role is a blend of customer-facing communication, Sales, Project Management, all the while gathering product feedback.
As an OBS you will:
Train and help clients configure multiple parts of the software by phone and screen share e-meetings
Master the product through our formal onboarding program and continued learning
Provide timely responsed to customer inquiries via phone and email
Proactive outreach to ensure customer success during their first months
Partner with Sales, Services and Product teams to define ongoing best practices for onboarding tasks
Gather, analyze and process client data during data migrations.
What we're looking for:
Exceptional customer relationship building skills
Excellent written and oral communication skills
Strong analytical capabilities for advanced problem-solving
Highly organized with a strong ability to juggle multiple tasks and projects at the same time
An intuitive knack for building personal tools, systems, roadmaps, and other organizational tools to stay on track and on top
Critical thinking and creative approaches to solutions
High degree of flexibility
Eye for detail, we love dogs so please upload your favourite dog picture along with your application
Who we are:
We want to offer you:
If this sounds like a team you’d like to be a part of right away - then we can’t wait to hear about you!
Let’s get in touch and discuss your next, big career move.